What To Do When Someone Dies

A loved one’s passing can be a very upsetting time and it’s normal to feel overwhelmed. We created this brief guide to ensure that every family has the correct support. It explains what needs done, by whom and includes weblinks that you’ll need as next of kin to register a death and organise a funeral.

We’re open 24/7, 365 days a year and here to help.

REGISTERING A DEATH

How to register a death with the Registry Office in Scotland

Once the Doctor or Hospital has issued the Medical Certificate (form 11), the Next Of Kin or Applicant must register the death within 8 days at the Registry Office anywhere in Scotland. Please note, some offices may require you to make an appointment.

The person registering the death will be asked for the following information about the deceased:

  • The date and place of death.
  • The full name and usual address (and maiden name if applicable).
  • The date and place of birth.
  • The occupation (and name and occupation of his/her wife/husband/partner if applicable).
  • The full name and usual address of the Next Of Kin / Applicant.

A Death Certificate can then be obtained on payment of the prescribed fee. This is essential for closing bank accounts and claiming on insurance policies.

The Registrar will issue you with a white document (form 14) required by the funeral director for Burial or Cremation. An abbreviated Death Certificate can be provided which is issued free of charge. If you require a full Death Certificate there is a charge. The current fee is £10 per document and sometimes families wish to purchase more than one, for banks, insurance companies etc. You will also be given a special document which is for Social Security purposes to cancel the payment of pensions and allowances.

WHO SHOULD I NOTIFY ABOUT THE DEATH? (A ‘TELL US ONCE’ SERVICE)

If a loved one dies it is important that you contact certain organisations to let them know. The Tell Us Once service allows you to tell multiple organisations in one go without having to call them all individually.

Tell Us Once Online: bit.ly/TellUsOnce

When you register a death, they will :

  • Let you know if the service is available in your area
  • Give you the phone number
  • Give you a unique reference number to use the Tell Us Once service online or by phone

Before calling, you’ll need the following details of the person who has passed :

  • Date of birth
  • National Insurance number
  • Driving licence number
  • Vehicle registration number
  • Passport number

Plus details of :

  • Benefits or entitlements they were receiving, e.g. State Pension
  • Local council services they recieved such as being a Blue Badge holder
  • Public sector or armed forces pension schemes they were getting or paying in to
  • The name and address of their next of kin
  • The name and address of any surviving spouse or civil partner
  • The name, address and contact details of the person or company dealing with their estate (property, belongings and money), known as their ‘executor’ or ‘administrator’

The Tell Us Once service will contact all of these organisations on your behalf :

  • Pension Scheme Provider
  • Insurance Company
  • Bank and Building Society
  • Employer
  • Housing Association, Mortgage Provider or Council Housing Office
  • Utility Companies
  • GP, Dentist, Optician or anyone else providing medical care
  • Charities, organisations or magazine subscriptions that the person who died made regular payments to
  • The Bereavement Register. This removes their details from mailing lists and will stop most advertising mail.

ARRANGING A FUNERAL

A funeral is a way to celebrate a life and is a last chance to say goodbye. Understandably this can be a very emotional time. At Woodside we ensure all the details are considered and carefully taken care of, as they can only be carried out once.

The majority of arrangements are made around what is termed a ‘traditional’ funeral. However, we recognise that each life is individual and can help give your loved one a unique send off. If you have something specific in mind we will endeavour to help you carry out your wishes.

HOW MUCH DOES A FUNERAL COST?

We aim to keep the costs of a funeral as low as possible. You can choose a simple no fuss funeral or opt for a more traditional approach, visiting a place of worship before the crematorium. Our prices start from £XXXX and are significantly lower than Co-Op, Dignity and other local funeral directors. Please visit our Arrange A Funeral page to see our clearly priced funeral options.

Our compassionate and experience team provide the highest quality professional funeral services and choose to pass on the savings to you and your loved ones for the services within our control.

HELP WITH FUNERAL COSTS

If you receive benefits, we offer help to access several options for financial support for a funeral.

Social Fund – Funeral Payment

If you or your partner are getting a low-income benefit and need help towards the cost of a funeral, you may be able to get a Funeral Payment.

Please find below a list of qualifying benefits.

  • Income Support
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Pension Credit
  • Housing Benefit
  • Council Tax Benefit (or the Council Tax payer where you live gets a Second Adult Rebate because you are on a low income)
  • Working Tax Credit which includes a disability or severe disability element
  • Child Tax Credit at a rate higher than the family element

Social Fund – Loan

If you need financial help with the cost of a funeral you may be able to get a Loan.

You will have to pay a loan back, but you will not have to pay interest.

You may be able to receive a loan if you have been getting income support, income-based jobseeker’s allowance, income-related employment and support allowance, pension credit or payment on account of one of these benefits or entitlements for at least 26 weeks.

Social Fund – Widows / Widowers Bereavement Payment

These bereavement payments and widowed parent’s allowance are all based on your spouse or civil partner’s national insurance (NI) contributions.

By your spouse or civil partner, we mean the person you were legally married to, or were in a civil partnership with, at the time of their death.

We hope that this guide manages to make such a confusing time, that little bit clearer. We are on hand 7 days a week, 365 days a year. If you are struggling and don’t know what to do next, please call us on 0141 264 2175.

Help & Support

0141 264 2175

24 hour service, 365 days a year. Call us now if someone has died and you require assistance.

Testimonials

‘From the moment we arrived everything was geared to make a very difficult day that little bit easier. Martyr’s Chapel is spotless, and the team took great care of us. Thank you from the bottom of my heart.’
                      
Billy and Family

“We have been touched by the kindness shown by the Woodside team.”

Mrs Scott, Bridge of Weir

“May was very kind and took care of everything for us”

Stephen, Paisley
‘From the moment we arrived everything was geared to make a very difficult day that little bit easier. Martyr’s Chapel is spotless, and the team took great care of us. Thank you from the bottom of my heart.’
                      
Billy and Family

“We have been touched by the kindness shown by the Woodside team.”

Mrs Scott, Bridge of Weir

“May was very kind and took care of everything for us”

Stephen, Paisley

Always here when you need us

Our dedicated team are available 24 hours a day to help answer any questions.

0141 264 2175