How To Make A Complaint

Our customer commitment

We aim to provide the highest possible standards of service at all times. If we do not meet your expectations, or you are dissatisfied with our service or products, we want to hear from you.

We aim to ensure that:

  • making a complaint is as easy as possible
  • we deal with your complaint promptly and in confidence
  • we ensure you receive a fair outcome
  • we learn from complaints and use the feedback to improve our service

How to make a complaint

You can make a complaint by the following methods:

  • In writing:
    Woodside Family Funeral Directors,
    Customer Service Department,
    46 Broomlands St
    Paisley
    PA1 2NP
  • By e-mail:  complaints@woodsidefuneraldirectors.com
  • By telephone: 0141 889 2260 – lines are open 08.00-20.00 Monday to Friday; and 09.00-13.00 on Saturday

We will

  • Acknowledge your complaint within 5 working days of receipt
  • Investigate your complaint and aim to provide a final response within 4 weeks but no later than 8 weeks from the date of receipt.
  • If we are unable to resolve your complaint within 4 weeks we will provide you with a written update

What to do if you are not happy with the outcome

We want to resolve your complaint and provide you with a fair outcome. If we weren’t able to reach agreement with you, you can refer your complaint to the appropriate regulatory or trade body.

Complaints relating to Funeral Plans

Funeral Planning Authority,
Barham Court,
Teston,
Maidstone,
Kent,
ME18 5BZ

Telephone: 0845 601 9619
e-mail: info@funeralplanningauthority.co.uk
Website: www.funeralplanningauthority.co.uk

Complaints relating to Funeral Services

National Association of Funeral Directors,
618 Warwick Road,
Solihull,
B91 1AA

Telephone: 0121 711 1343
e-mail: info@nafd.org.uk
Website: www.nafd.org.uk

Testimonials

"Our family have always said our final goodbyes at Woodside and have been touched by the kindness shown by all of the staff there."

Mrs Scott,  Bridge of Weir

"Woodside were absolutely brilliant with me and my family when organising my Dad's funeral. May was very kind and took care of everything for us."

Stephen, Paisley

"They helped us through a very difficult time and made a sad day much easier to bear. Thanks especially to May for her thoughtfulness."

Kelly, Johnstone

"Woodside were absolutely brilliant with me and my family when organising my Dad's funeral. May was very kind and took care of everything for us."

Stephen, Paisley

"Our family have always said our final goodbyes at Woodside and have been touched by the kindness shown by all of the staff there."

Mrs Scott,  Bridge of Weir

"They helped us through a very difficult time and made a sad day much easier to bear. Thanks especially to May for her thoughtfulness."

Kelly, Johnstone