How To Make A Complaint
Our customer commitment
We aim to provide the highest possible standards of service at all times. If we do not meet your expectations, or you are dissatisfied with our service or products, we want to hear from you.
We aim to ensure that:
- making a complaint is as easy as possible
- we deal with your complaint promptly and in confidence
- we ensure you receive a fair outcome
- we learn from complaints and use the feedback to improve our service
How to make a complaint
You can make a complaint by the following methods:
- In writing:
Woodside Family Funeral Directors,
Customer Service Department,
46 Broomlands St
Paisley
PA1 2NP - By e-mail: complaints@woodsidefuneraldirectors.com
- By telephone: 0141 889 2260 – lines are open 08.00-20.00 Monday to Friday; and 09.00-13.00 on Saturday
We will
- Acknowledge your complaint within 5 working days of receipt
- Investigate your complaint and aim to provide a final response within 4 weeks but no later than 8 weeks from the date of receipt.
- If we are unable to resolve your complaint within 4 weeks we will provide you with a written update
What to do if you are not happy with the outcome
We want to resolve your complaint and provide you with a fair outcome. If we weren’t able to reach agreement with you, you can refer your complaint to the appropriate regulatory or trade body.
Complaints relating to Funeral Plans
Funeral Planning Authority,
Barham Court,
Teston,
Maidstone,
Kent,
ME18 5BZ
Telephone: 0845 601 9619
e-mail: info@funeralplanningauthority.co.uk
Website: www.funeralplanningauthority.co.uk
Complaints relating to Funeral Services
National Association of Funeral Directors,
618 Warwick Road,
Solihull,
B91 1AA
Telephone: 0121 711 1343
e-mail: info@nafd.org.uk
Website: www.nafd.org.uk
